Going Beyond For Healthier Communities

2019-20 Annual Report


At Osler, when it comes to going beyond for healthier communities we're not afraid to push boundaries. And in 2019-20 we pushed a lot of boundaries – forging partnerships, expanding our footprint, and redefining courage and compassion in the face of COVID-19. This year's Annual Report captures a year to remember and shows that our commitment to patient-inspired health care knows no limits.



Dr. Frank Martino

Interim President & CEO

William Osler Health System 

Jane McMullan

Board Chair

William Osler Health System

A message from Osler’s President & CEO and Board Chair

2019-20 has been an extraordinary year on many fronts, one where we have pushed the boundaries as an organization and as a health system partner to continue to deliver safe, quality patient-inspired care.

This marked the first year of implementing Osler’s 2019-24 Corporate Strategic Plan, Going Beyond for Healthier Communities - our blueprint for a sustainable future that challenges us to think differently about the way we provide care. We launched a number of foundational initiatives that will serve us well over the course of our five-year plan with a particular focus on supporting a healthy workforce, enhancing quality excellence in patient care, and further advancing patient and family engagement.

At the forefront of our ongoing work with local health system partners was

the development of the Brampton/Etobicoke Ontario Health Team (OHT), one of the largest in the province with its 186 members, and among the first to be approved. Although still in its infancy, it served us well in helping to address the needs of patients across the region as we closed out the year facing the global COVID-19 pandemic.

While these uncertain times may shift or accelerate the initiatives in our Strategic Plan and our approaches to care in the future, what remains a constant at Osler is the courage, determination, perseverance and commitment of Osler staff, physicians, volunteers, board members, community partners, donors, patients and families. It’s this collective ability to push the boundaries personally and professionally that will see us through this public health crisis together in 2020-21 and beyond.

Dr. David Borts
Interim Chief of Staff

William Osler Health System


Kiki Ferrari
Executive Vice President, Clinical Operations
William Osler Health System

Tiziana Rivera
Chief Nursing Executive & Associate Vice President, Quality
William Osler Health System

A message from Osler’s Clinical Leadership

As evidenced by the many stories featured in this year’s Annual Report, our teams went above and beyond to consistently deliver safe, quality patient care to everyone who came through our doors in 2019-20.

Quality is a key strategic priority in our 2019-24 Strategic Plan, Going Beyond for Healthier Communities, and was at the forefront of everything we did in a year characterized by the opening of new facilities and services, and the adoption of new approaches to care. The openings of the new patient tower at Etobicoke General Hospital and Osler’s Reactivation Care Centre are just two examples of how Osler is pushing the envelope on quality excellence in patient care.

With a focus on delivering safe, compassionate, high quality care every time, the efforts of Osler teams did not go unnoticed. Etobicoke General Hospital was ranked as one of North America’s top hospitals for safety and quality for its successful efforts to reduce clinical complications related to surgeries. Osler also became the first community hospital in Canada to receive a prestigious international designation for our collaborative approach to caring for patients with cancer.

Much of our year was also devoted to preparations for our Accreditation Canada survey, originally scheduled for October 2020, but now postponed until further notice due to COVID-19. Accreditation allows us to evaluate the quality of our services against globally recognized standards of quality excellence. With COVID-19 taking centre stage towards the end of 2019-20, we are confident that our teams’ unwavering commitment to quality and safety will continue to play a key role in our ability to keep our people, our patients and our communities safe.








Osler wins gold for 'going green'

The Etobicoke Wellness Centre is one of the most environmentally-friendly buildings in Canada. In 2019-20, Osler was one of only seven organizations to receive this designation, which recognizes health care organizations that have reduced overall energy consumption by five per cent. 

Massey Nematollahi and Bency Shajan – Nursing Hero Award nomination

We have nursing heroes among us.
In 2019-20, Massey Nematollahi, Immuno-Oncology Nurse Specialist, and Bency Shajan, Breast Nurse Navigator, were nominated by their peers and patients for Hospital News’ 10th Annual Nursing Hero Awards. 


Dr. Naheed Dosani –Humanitarian Award

The Canadian Society of Palliative Care Physicians' 2019 Humanitarian Award was given to our very own Dr. Naheed Dosani, in recognition of his outstanding work treating homeless and vulnerably-housed populations. Dr. Dosani cares for everyone with dignity and compassion.


Robert Bouchard –
Kay Blair Community Service Award

Robert Bouchard, an Emergency Department Nurse at Brampton Civic is the 2019-20 recipient of the Kay Blair Community Service Award. The annual award, presented by Osler's Board of Directors, goes to an individual who embodies what it means to 'go beyond' for patient-inspired health care.


Dr. Tajinder Kaura,
Dr. Brandon Sheffield and Marilyn Verghis – Top 40 Under 40 Award

Osler’s Dr. Tajinder Kaura, Emergency Medicine Physician, Dr. Brandon Sheffield, Atomic Pathologist, and Marilyn Verghis, Health, Equity & Inclusion Specialist received the Brampton Board of Trade's 'Top 40 under 40' award to celebrate their contributions as community leaders.


Gwendolyn Williams – Joan Lesmond Nurse of the Year Award

Osler nurse Gwen Williams is the winner of the 2019 Joan Lesmond Internationally Educated Nurse of the Year Award by CARE Centre for Internationally Educated Nurses. Gwen, who began her nursing career in Jamaica, says she cares for patients and families at Osler as if they were her own relatives.


Ann Crane – Volunteer of the Year Award

Volunteer MBC’s 2019 Volunteer of the Year award for Brampton went to one of our beloved, long-time volunteers – 97-year-old Ann Crane, who has volunteered at Peel Memorial and Brampton Civic for over 30 years. Ann’s passion for helping others and positive spirit always bring joy to our staff, patients and visitors. 


Osler recognized as
Best Diversity Employer

Diversity, equity and inclusion are part of Osler's DNA. It’s no surprise then that Osler was recognized as one of Canada’s best diversity employers for the 8th year in a row -- one of only five health care organizations to receive this designation. 


Multi-Faith and Diversity Day celebration

Osler celebrated its 10th annual Multi-Faith and Diversity Day this year – welcoming over 80 community partners, organizations, and faith groups to showcase their services at its three sites. At Osler, everyone is welcome and celebrated.